Terms of Use
By using our services and website, you agree to be bound by these Terms of Use. Please read them carefully.
Services Provided
We provide consultation and administrative assistance for benefit and pension applications. Our services include:
- Assessment of eligibility for various benefits and pensions
- Guidance on application processes and documentation requirements
- Preparation and review of application forms
- Representation in appeals and tribunal proceedings
Scope and Limitations
Our services are provided for informational and administrative support purposes only. We do not:
- Provide legal advice or representation except where explicitly stated
- Guarantee approval of any benefit or pension application
- Accept liability for decisions made by government agencies
- Represent ourselves as solicitors or legal practitioners unless appropriately qualified
Client Responsibilities
As a client, you are responsible for:
- Providing accurate and complete information about your circumstances
- Disclosing all relevant facts that may affect your eligibility
- Reviewing documents before submission and notifying us of any errors
- Attending appointments and assessments as required by benefit authorities
- Informing us promptly of any changes to your circumstances
Fees and Payment
Our fees are clearly stated for each service and must be paid as agreed before work commences or upon completion of the service, depending on the arrangement made at consultation.
Payment confirms your acceptance of these Terms of Use. Fees are non-refundable once work has begun, except in cases where we are unable to provide the agreed service.
Confidentiality
We treat all client information as confidential and will not disclose it to third parties except:
- When required to do so as part of submitting your application
- When you have given explicit permission
- When required by law or court order
No Guarantee of Outcome
While we strive to provide high-quality service and accurate guidance, we cannot guarantee that any benefit or pension application will be approved. Final decisions rest with the relevant government agencies, and many factors outside our control may affect the outcome.
Limitation of Liability
We accept liability for losses directly caused by our negligence or breach of these terms. However, we are not liable for:
- Decisions made by benefit authorities or tribunals
- Delays in processing caused by government agencies
- Changes to benefit regulations or eligibility criteria
- Losses arising from incomplete or inaccurate information provided by you
Our total liability in any circumstance is limited to the amount of fees paid by you for the specific service in question.
Termination of Service
Either party may terminate our service agreement by providing written notice. If you terminate after work has commenced, fees for work completed up to that point remain payable.
We reserve the right to terminate our services if:
- You provide false or misleading information
- You fail to cooperate with reasonable requests
- You behave in a threatening or abusive manner toward our staff
Complaints Procedure
If you are dissatisfied with our services, please contact us directly at [email protected]. We take complaints seriously and will investigate all issues raised.
Governing Law
These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We may update these Terms of Use from time to time. Changes will be posted on this page with a revised date. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.
Contact Information
For questions about these Terms of Use, please contact us at:
15 Market Street
Nottingham NG1 6HY
United Kingdom
[email protected]
Last updated: July 2024